Where did you make the wheels? A. Made in Taiwan. In our own factory. Are OSEOUS wheels approved by UCI? A. All 2015 wheels are proved by UCI. NEW Aero 40 and 60 will be approved soon. How long will it takes if I place an order to the shop? A. It depends, if out of stock, normally takes about 1-2 months. What do I do if I lost my receipt? A. Please inform the shop you bought the wheels. Can I directly send my wheels back to OSEOUS Taiwan for checking? A. Please send back to the shop you bought your wheels. What should I prepare for warranty service? A. Purchased receipt, wheels with brake pads. Remove other parts before packing. When can I expect to get my wheels back after returning to the distributor? A. OSEOUS will inform your dealer and update you before we repair. What are the recommended rider weight limits for OSEOUS wheels? A. Carbon wheel: 100kg, Alloy wheel: 110kg. Can I remove a decal or change the decal color? A. DO NOT remove decal. You will have extra charged without discount. Is it ok to use levers in removing and mouting tires on OSEOUS wheels? A. Use plastic lever only and mount your tires carefully. Can I use Alloy brake pad on my OSEOUS Carbon wheels? A. No, please use the attached brake pad. Can I use other brand’s Carbon brake pad on my OSEOUS Alloy wheels? A. OSEOUS Commuter Series allows other brand’s Carbon brake pad. If the ceramic layer eventually wears out, use general Alloy brake pad to increase the performance. What are the recommended tire pressure? A. Maximum 125 psi / 8.5 bar (Both CF & AL) How do I choose the correct tire width? A. Rim width under 23mm: 700Cx20 and 700Cx23. / Rim width above 23mm: 700Cx25. What is the spoke tension for the wheels? A. Maximum 130kgf. Can I have all the spoke length and change my spoke by myself? A. Please return to the shop where you bought, our dealer will helps you out. Can I buy a Ceramic bearing wheels? A.Yes, It’s optional.
OSEOUS WARRANTY SERVICE
OSEOUS warrants its wheels to be free from defects in material and workmanship for a period of two (2) years after the original date of purchase from authorized distributor. This warranty only applies to the original owner and it is non-transferable.
It is necessary to return the wheels to OSEOUS for inspection before any maintenance or replacement under this warranty statement. Original proof of purchase and a reasonable explanation of how wheels are damaged are both required.
OSEOUS warranty service does not apply to the following conditions: - When it is normal wear and deterioration caused by product use - When the wheel or parts of the wheel has been installed incorrectly - When it has been used for commercial purposes - Damage resulting from accidents, misuse and modification - OSEOUS logo decal or serial number has been deliberately removed or altered - Product purchased through unauthorized distribution channels
When returning the wheel for warranty, please use a wheel specific box for reduce the risk of damaged while shipping. Please make sure to remove all accessory items, including tires, tubes, skewers, sprockets, computer magnets, etc. OSEOUS is not responsible for these items if lost or damaged.
OSEOUS reserves the right to final decision after inspection if the wheel(s) will be maintenance or replacement under this warranty statement. If damages deemed outside of warranty coverage, labor charges for component replacement will be applied.
OSEOUS CRASH PROGRAM
OSEOUS renew its full wheelset to be half retail price (50% off) from accidents. Original proof of purchase is required and it is non-transferable.